ConnectWise PSA Best Practices

Everything is a -----------

1. What is the two ways a client can create a ticket in SQ:

• Call

• Email

• 86101

• whatapps

1. What is a third common way of creating ticket in SQ:

• Microsoft Teams

• WhatApps

• Email the Yann/RB/Andrew/David/Rick

• Customer Portal

1. What is a fourth way of creating ticket in SQ:

• Microsoft Teams

• Call

• 86101

• Ninja

1. What two type of businesses is mentioned in the training is to most likely adapt the 'Paint your Calendar Green' concept.

• • Businesses with field technician

• SQ

• • Businesses with high level of Service tickets

• Dewa

1. With reference to the ConnectWise PSA Best Practices 'You are onsite at a clients', the request is to install a printer for 5 users'. When is the job completed?

• • When printer has been installed

• • When printer is configured for at least 4 users

• • When printer is configured for 5 users

• • When the paper work is done.

1. According to ConnectWise PSA Best Practices, what tool is best for you to create your daily to do list?

• Tickets

• Email

• • Microsoft Teams

• Calendar