QUIZ CHAPTER 4

An IT professional must be familiar with the

legal and ethical issues. Identify the Legal and ethical Issues example

• Cybercrime and Law Enforcement

• Intellectual Property rights

• Security & Privacy

• Unethical Behavior in AI Development

Identify crucial element of IT Professional,

• Communication Skill

• Professionalism

• Problem solving skill

• Unefective use of Tools

Select the definition of communication

• process of meaningful interaction among human beings

• Process of transfering and exchanging information to another human being

• Process of Performing transaction of data among human beings

• Process of translating raw information into meaningful information for human beings

Identify the goal of communication

• To set a mission

• To protect relationship

• To pretend to understand

• To receive and send information

Choose example of unprofessional behavior of an IT professional inside a company

• Being excellent in communication

• Displaying a postive attitude

• Ensuring a great apperance and knowledge

• Making judgement based on partial knowledge

How to properly put customer on hold

• Put on hold without explanation to the customer

• Interrupt the customer

• Let the customer finish talking

• ask the customer if it is all right to put the customer on hold.