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QUIZ CHAPTER 4

Authored by SITI (PMJ)

Computers

University

Used 3+ times

QUIZ CHAPTER 4
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6 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

An IT professional must be familiar with the

legal and ethical issues. Identify the Legal and ethical Issues example

Cybercrime and Law Enforcement

Intellectual Property rights

Security & Privacy

Unethical Behavior in AI Development

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Identify crucial element of IT Professional,

Communication Skill

Professionalism

Problem solving skill

Unefective use of Tools

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Select the definition of communication

process of meaningful interaction among human beings

Process of transfering and exchanging information to another human being

Process of Performing transaction of data among human beings

Process of translating raw information into meaningful information for human beings

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Identify the goal of communication

To set a mission

To protect relationship

To pretend to understand

To receive and send information

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose example of unprofessional behavior of an IT professional inside a company

Being excellent in communication

Displaying a postive attitude

Ensuring a great apperance and knowledge

Making judgement based on partial knowledge

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How to properly put customer on hold

Put on hold without explanation to the customer

Interrupt the customer

Let the customer finish talking

ask the customer if it is all right to put the customer on hold.

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