quiz 4 and 5

are accountable for increasing the productivity of two of the retailer’s most important assets – the firm’s investments in its employees and real state.

• Store Manager
• Assisstant Manager
• Sales Association

the two retailer’s most important assets

• firm investment in its employees
• profit
• customer
• real state

they often negotiate with customers

• Assisstant Manager
• Store Manager
• Sales Association

have the best knowledge of customer needs and competitive activity.

• Assisstant Manager
• Store Manager
• Sales Association

They perform an essential part in conveying(taking) and executing retail strategy.

• Assisstant Manager
• Store Manager
• Sales Association

Their essential function is to see to it that they give what customers are looking for and serving the customers efficiently and virtually all the time.

• Assisstant Manager
• Sales Association
• Store Manager

Some department store managers are responsible for ___________ in annual sales and manage over _______ employees.

• 15 million and 8000
• 5 million and 3000
• 15 million nd 1000

RESPONSIBILITIES OF STORE MANAGERS

• To manage the employees
• To Control the costs
• To adapt and learn quickly
• To display the merchandise
• They deliver excellent customer service

RESPONSIBILITIES OF STORE MANAGERS

(a)  

The employees increase their productivity

• By recruiting and selecting influential people
• By controlling the cost of the management
• By improving their skills through socialization and training
• By motivating them to perform at higher levels
• By evaluating and rewarding them