Mr Steven sedang melakukan proses check out dan memproses pembayaran kamar maka pihak hotel akan menggunakan…
SOAL LATIHAN UJIAN DKK

Quiz
•
Specialty
•
12th Grade
•
Medium
Erik Yusmawan
Used 4+ times
FREE Resource
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
registration card
reservation form
master bill
guest bill
extra bill
2.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Mrs Janeta melakukan pemesanan kamar di Edotel Yaphar maka petugas hotel akan membuat...
reservation form
registration card
master bill
guest bill
extra bill
3.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Amplop yang digunakan untuk melaporkan dan menyetorkan hasil penjualan pada hari itu adalah…
room sales recapitulation
remittance of fund
room count sheet
registration card
form A
4.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Apabila kita akan bertelepon perhatikanlah waktu yang tepat, jangan lupa menyebut nama instansi terlebih dahulu merupakan salah satu dari....
Menutup telepon
Menerima telepon
Mengakhiri telepon
Kiat-kiat melakukan telepon
Berkomunikasi secara langsung
5.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Terjadi kerusakan pada bus wisata yang digunakan, delay jadwal pesawat, guide yang tidak komitmen, pemberian informasi yang salah dari petugas ticketing merupakan contoh keluhan di bidang ....
Wisata
Kuliner
Perhotelan
Transportasi
Usaha perjalanan wisata
6.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Komplain tentang layanan, baik yang diberikan secara umum oleh departemen tertentu yang memberikan layanan langsung terhadap pelanggan disebut....
Irrational complaint
Facilities complaint
Service complaint
Own complaint
Staff complaint
7.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
Komplain yang disebabkan oleh faktor dari dalam diri pelanggan sendiri. bukan karena manajemen atau keadaan perusahaan, melainkan berasal dari kejengkelan pribadi pada keadaan atau orang lain yang bersifat pribadi. Penjelasan di atas merupakan pengertian dari....
Irrational complaint
Facilities complaint
Service complaint
Own complaint
Staff complaint
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