Lesson 31 Post Assessment

Match the following

• Active Listening

• When the listener observes what the speaker is communicating through verbal and non-verbal body language.

• Perspective

• To have a formal discussion with someone to reach an agreement with them

• Constructive Criticism

• A suggestion aimed at helping someone to improve

• Negotiate

• A way of thinking about and understanding something.

Match the following

• Empathy

• The ability to understand and share the feelings of another.

• Workplace Evaluation

• An assessment to measure various aspects of an individual's performance, productivity, and contributions within the workplace

• Conflict Resolution

• The process of finding a peaceful solution to disagreements or disputes between individuals or groups

When Juliet’s manager was giving instructions for the day, Juliet started reading the shift schedule that had come out this morning. Now, Juliet can’t remember what the manager said she was supposed to do today. Based on this, which area might Juliet have a weakness in?

• Perspective

• Conflict Resolution

• Active Listening

Taye and Lena just became roommates at college. They both wanted the bottom bunk of the bunk beds, and they both wanted the larger closet. After some negotiation, they decided that Taye would take the bottom bunk and Lena would take the larger closet. They both felt satisfied. Which type of conflict resolution did Taye and Lena display?

• Collaboration

• Compromise

• Avoidance

 While riding the public bus home from school, Hayden saw someone with an assistive walking device looking for a seat. Even though his feet were a bit sore, he got up and offered the person his seat. Which type of conflict resolution did Hayden display?

• Compromise

• Avoidance

• Accommodation

Which of the following is NOT something an employer would consider during a workplace evaluation?

• Your age and your hobbies

• 1. Your ability to be flexible and take initiative.

• 1. Your attendance and punctuality.

What should you do when you are given constructive criticism by an employer?

• Thank them for their input and plan to work on the issue.

• Take some time to reflect on the feedback and create some personal goals.

• All of the above

Which of the following is an example of appropriate constructive criticism?

• “This gooseberry pie tastes awful.”

• “This boysenberry pie was made incorrectly.”

• “This huckleberry pie would be great if you added more sugar."