OM (TQM) Midterm Quiz BSA201

It pertains to the manager's role where she/he constantly monitors employees to ensure that they are being empowered and acts quickly on employee recommendations.

• Leadership

• Brainstorming

• Facilitation

• Commitment

Which of the following is NOT a potential benefit of mentoring?

• Promotes communication

• Enhances employee performance

• Develops organizational policy

• Improves the organization's retention rate

Analyze the following statements:

Statement I. In the communication process, the receiver initiates the conversation.

Statement II. In the communication process, medium is the vehicle used to convey the message.

• Both statements are incorrect.

• Statement I is incorrect; Statement II is correct.

• Both statements are correct.

• Statement I is correct; Statement II is incorrect.

Leaders must use the following strategies in order to promote the best leadership practices. (multiple responses)

• Monitor and adjust

• Keep the organization’s vision and values uppermost in your mind.

• Set the right example

• Delegate duties and responsibilities

• Encourage, promote, and reinforce truth telling

This refers to the authority or power given to someone to do something. (ONE WORD)

It is a rationale for empowerment which states that empowering employees improves employee retention resulting in lesser expenses incurred by the organization.

• Increased Employee Satisfaction

• Cost Benefits

• Career Development

• Improved Work Outcomes

At Cina Von Corporation, all employees are encouraged to submit their recommendations to their respective managers before their managers come up with a final solution to a problem. What leadership style is being described?

• Participative leadership

• Autocratic leadership

• Democratic leadership

• Situational leadership

It is a compensation system that pertains to the additional income of an employee, which she/he receives on top of the base pay for surpassing goals set for his/her performance.

• Non-monetary Rewards

• Individual Incentive Compensation

• Intangible Rewards

• Individual-based Compensation

Gem sees failure as a door for improvement, learning, and professional growth. What kind of attitude of an empowered employee does she possess?

• Seeing opportunities

• Building consensus for solutions

• Taking the initiative

• Thinking critically

In order to boost team spirit and cooperation, Mishka encourages her team members to share information among themselves and the wider scope of the organization.

Which of the following steps in building an effective team is being demonstrated in the given situation?

• Foster teamwork

• Build relationships among employees

• Set ground rules for the team

• Establish leadership