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Authored by M B
Business
5th Grade
Used 1+ times

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12 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
refers to the level of contentment that customers experience with a product or service after making a purchase. It is a key metric for businesses to gauge their performance and ensure that they meet or exceed customer expectations.
CRM (Customer Relationship Management)
Reputation management
Sales forecast
Market demand
Distribution channel
2.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
is the ability of a business to retain its existing customers over a period of time. It involves building strong relationships, providing excellent customer service, and offering value-added incentives to encourage repeat purchases and loyalty.
CRM (Customer Relationship Management)
Reputation management
Sales forecast
Customer retention
Distribution channel
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
refers to the level of contentment that customers experience with a product or service after making a purchase. It is a key metric for businesses to gauge their performance and ensure that they meet or exceed customer expectations.
CRM (Customer Relationship Management)
Reputation management
Sales forecast
Customer satisfaction
Distribution channel
4.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
refers to the general direction in which a market is moving over time. It encompasses changes in consumer behavior, preferences, technology, regulations, and other factors that influence the demand and supply of products or services.
Market trend
Reputation management
Sales forecast
Market demand
Distribution channel
5.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
is the process of optimizing a website or online content to improve its visibility and ranking on search engine results pages (SERPs). It involves various techniques, such as keyword research, content optimization, and link building, to attract organic (non-paid) traffic from search engines.
Market trend
Reputation management
SEO
Market demand
Distribution channel
6.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
is the pathway through which products or services reach customers from manufacturers or producers. It includes wholesalers, retailers, distributors, and other intermediaries involved in the supply chain.
CRM (Customer Relationship Management)
Reputation management
Sales forecast
Market demand
Distribution channel
7.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
refers to the total quantity of a product or service that consumers are willing and able to purchase at a given price and time. Understanding market demand helps businesses determine the potential sales volume for their offerings.
CRM (Customer Relationship Management)
Reputation management
Sales forecast
Market demand
Distribution channel
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