IDA Overview

Which of the three search functions launches with IDA?

• House Results

  
  

• Customer Search

  
  

• Contact and Account Search

  
  

Which of these are account statuses available in IDA? Choose all that apply:

• 
  

• • Disconnected

  
  

• • Boosted

  
  

• • Pending Disconnect

  
  

• • Hibernation

  
  

• • Pending Install

  
  

Where would you look to find any documentation or changes that have been made to the account in IDA?

• Interactions

  
  

• House History

  
  

• House History

  
  

• Promo History

  
  

Where would you click in IDA to see current promotions a customer has?

• House History

  
  

• Work Orders

  
  

• Products and Promos

  
  

• Promo History

  
  

• Customer Information

  
  

An automatic message asking you to check the customer's Contact Preferences should pop up on your screen if the customer has not contacted Altice in how many months?

• 1

• 3

• 6

• 12

• Has rights to make some changes to the account, but rights are limited

• • Account Holder

  
  

• • Authorized User

  
  

• • Access Code

  
  

• • Account Lock PIN

  • 
    

• 4-digit code set by the Account Holder to prevent unauthorized changes to the account

• • Account Holder

  
  

• • Account Lock PIN

  • 
    

• • Access Code

  
  

• • Authorized User

  • 
    

• 4-digit code set by the Acct Holder to limit access to PPV and Change of Service options

• • Account Holder

  
  

• • Account Lock PIN

  • 
    

• • Access Code

  
  

• • Authorized User

  • 
    

How many Authorized Users can be placed on a residential account?

• 1

• 2

• 3

• 4

Which of these rules correctly apply to Authorized Users? Choose all that apply.

• 
  

• • Only the Account Owner can designate an Authorized User.

  
  

• • CPNI does not need to be performed to designate an Authorized User.

  
  

• • A customer may designate an Authorized User with an agent, at a Retail Store, or by mail.

  
  

• • A customer may designate an Authorized User at an Authorized Payment Center.