10.6 Case Brief

Throughout this learning experience, what core competency will the learners be building skills around?

• Teamwork

• Self-Direction

• Communication

• Leadership

What is an indicator that a learner is mastering the sub-skill connected to Achievement Orientation?

• Completing tasks with minimal effort

• Displaying an aptitude to learn and a strong work ethic

• Focusing on individual tasks rather than group settings

• Avoiding challenging tasks

What analytical tool will learners utilize throughout the challenge to assess and understand factors that may create opportunities or risks for a business?

• PEST Analysis

• SWOT Analysis

• MOST Analysis

• Heptalysis

What is the student deliverable for the case challenge?

• A written report on the company's financial status

• A 3-5 minute presentation outlining a solution for improving happiness among seasonal employees

• A marketing plan for the next fiscal year

• An essay on the importance of self-direction

When was UPS founded?

• 1970

• 1907

• 1955

• 1980

What is UPS's primary business?

• Technology services

• Package delivery

• Food services

• Retail

How many employees does UPS have?

• More than 400,000

• More than 495,000

• More than 500,000

• More than 600,000

What is referred to as UPS's Peak Season?

• The period between May and July

• The period between November and January

• The period between March and May

• The period between August and October

Why does UPS hire additional employees during Peak Season?

• To replace permanent employees on vacation

• To handle the increased volume of packages

• To expand their services to new areas

• To train new staff for the upcoming year

What is the attrition rate among seasonal employees at UPS during Peak Season?

• 10%

• 15%

• 20%

• 25%