Lesson 31 Post-Assessment (Dealing with Conflict on the Job)

Match the following

• Collaboration

• Working together with people to achieve a shared goal.

• Letter Of Resignation

• The process that two or more parties use to find a peaceful solution to their dispute.

• Compromise

• An agreement or a settlement of a dispute that is reached by both sides.

• Conflict Resolution

• The ability to understand and share the feelings of another

• Empathy

• A written notification sent to an employer when an employee is leaving a job position

If a conflict has nothing to do with you, likely the best style of conflict resolution is…

• 1. Avoidance

• Accommodation

• Collaboration

The most professional way to leave a job is to follow which set of steps?

• Explain to your employer what needs to change for you not to leave, give them two weeks' notice, and be sure to return anything that belongs to the company.

• Thank the employer for all the skills you built while working with them, give them two days' notice, and return any items that belong to the business.

• Thank the employer for everything you have learned, give them two weeks' notice to find someone to train in the position you're leaving, and return any items that belong to the company.

True or False. You can show that you are actively listening by focusing on what the person is saying and not on how you want to respond.

• True

• False

After you have worked to resolve a conflict, what should you do next?

• You should forget it ever happened and move on.

• You should occasionally assess how the agreement is going.

• You should find a new issue to confront the other person with, so you can also handle that conflict.