Providing Room Service-Quiz

Coordinating room service orders is important because:

• Coordinating orders gives other departments additional tasks to do.

• Coordinating orders bridges the room service department with the other departments.

• Coordinating orders lessens the burden of the room service staff.

• Coordinating orders ensures the efficient delivery of room service orders.

  
  

Which of the following is important when preparing a tray trolley?

• Set the trolley on a table before transporting the order.

  Make sure that the hotbox is prepared according the manufacturer’s manual.

• Set the trolley into a table before transporting the order.

• Set up the items in the same manner that they will be served on the guests’ table.

• Food orders to be served first should be placed on the topmost layer.

  
  

When the establishment has no specific rules regarding the use of trolleys or trays, when do you think is the best time to use a trolley than a tray?

• When delivering beverages only

• When the order contains a meal of one course with beverages

• When delivering snack for room service

• When the order consists of multiple courses with beverages

Room service gives the guests which of the following benefits?

• It provides an opportunity for them to earn higher profit.

• 
  It gives them additional options for better service and accommodation.

• It provides better menu options with lower price value.

• It provides them F&B service in the convenience of their own hotel rooms.

Which of the following steps is best to do after all the orders have been taken?

• Perform suggestive selling

• Thank the guest and end the call

• Repeat the orders to confirm

• Compute for the total bill

The following should be remembered when setting up for room service except:

• The room number should be checked against the room service bill.

• The cutlery should be clean and without fingerprint marks.

• Additional tableware should be covered with a clean table napkin.

• The food should be covered to avoid contamination.

It is important to know and use the name of the guests when taking orders for the following reasons except:

• It makes your service more personal and professional.

• It determines the dietary preferences of the guests.

• It confirms the identity of the guests.

• It helps in verifying the order and the room number before delivery.

Making recommendations to increase room service revenue is also known as:

• Upselling menu items

• Suggestive selling

• Verifying the bill

• Confirming orders

Depending on the establishment, room service attendants may be required to have basic cooking and food arrangement skills. This is because they are responsible for which of the following duties?

• Clear room service order and maintain room service items

• Deliver and serve room service orders

• Take room service orders

• Prepare room service orders

A doorknob menu normally contains the following information except:

• Name of guests

• Information on the delivery charge

• Guests’ contact information

• Quantity of each item