Problem Solving Quiz

Problem Solving can be defined as

• the process of finding solutions to difficult or complex issues.

• the process in which two or more parties decide to go separate ways because of a problem or dispute.

• the process in which two or more parties have differing opinions and are not willing to work towards finding a common ground.

Intrinsic Motivation is defined as

• motivators that a person wants to do because they enjoy the activity

• motivators that a person only does because they have to

• the motivators reward the person for successful completion

Extrinsic motivation is defined as

• the motivators reward the person for successful completion

• motivators that a person wants to do because they enjoy the activity

• motivators that a person only does because they have to

The Thomas-Kilmann Instrument identifies two dimensions when choosing a course of action in a conflict situation. They are:

• assertiveness and cooperativeness.

• empathy and love.

• love and respect.

• aggressiveness and humility.

The Thomas-Kilmann Instrument helped us to identify five conflict resolution modes we tend to utilize when faced with a conflict. Which five modes are described in the TKI? (read carefully)

• Avoiding, Competing, Collaborating, Accommodating, Compromising

• Avoiding, Complementing, Collaborating, Competing, Asking

• Avoiding, Complaining, Collaborating, Accommodating, Concluding

• Avoiding, Competing, Coersing, Accommodating, Collapsing

The Avoiding Style is ...

• withdrawing or refusing to face the conflict.

• used when giving in to the other person.

• used when you must argue and debate.

• used when quick action is needed.

The Compromising Style is ...

• used when the goal is to find middle ground.

• used when the goal is to win.

• used when the goal is to delay.

• used when the goal is to yield.

The Collaborating Style is ...

• used to threaten the other side with personal attacks.

• focused on finding a "win-win" solution.

• a mode that creates a cynical environment.

• used to satisfy the authoritative side.

Which TKI style matches this motto: "It's not enough that I win, you must lose."

• Complaining Style

• Competing Style

• Accommodating Style

• Asking Style

Which TKI Style matches the motto: "I'll think about that later."

• Avoiding Style

• Compromising Style

• Competing Style

• Collapsing Style