Refresher Workshop: Patreon Tools Utilization

Which tool should I consult if the member has logged in with Facebook or linked their Patreon account to their Gmail account?

• Sift

• User Dashboard

• BPT

What tool can assist in comparing payment/payout information, verifying IP addresses, and checking recent activity?

• Mode

• Impersonation

• Sift

Which tool contains the Transaction ID and Transaction Type of the charges?

• User Dashboard

• Bill Payment Tool

• Sift

What tool is the extension of the Bill Payment tool?

• Lookup User By Payment

• User Dashboard

• Pledge History Tool

Which tool should I consult to confirm whether the member has successfully updated their information?

• Relationship Manager

• Change Log

• Impersonation

Which tool should I consult if a member contacts us because they are not receiving a password reset link?

• Impersonation

• Sift

• Mailgun

Which report does NOT exist within Mode?

• Sales Tax Self Service Tool

• Internal Pledge History Tool

• Merch Fulfillment Debugger

Which tool helps us clarify information that our other tools may lack by providing a deeper dive with insights on analytics?

• Mailgun

• CKO

• Mode

Which tool within Mode can be used as an alternative to Checkout and is where Venmo payments can be reviewed?

• Braintree

• Payment Lookup Tool

• BPT

What is the use of Jira?

• It is where the bug is communicated to IT and the team assessed the bug to find a solution for the member/creator.

• It houses the ticket that the member/creator sent in and is where the communication happens with the user.

• A tool where we can check the recent charges.