March MSV

The merchant needs to reduce his rate.

• We will send a request to the settlement team.

• We will Send a request to the sales team

• Inform the merchant, it is option is not available.

The merchant informed us that he does not want to activate the installment feature.

• Will check the status of the account.

• Will send a request to the sales team to deactivate the feature.

• Will send a request to the Ops team.

The merchant needs the end user ‘s data like mobile number and email and the end-user already paid the transaction.

• Will inform the merchant this data is not available from our side.

• Advise the merchant to make an export transaction sheet and he will show all the details.

• The merchant can show the date on the order ID of the payment from his dashboard.

• Check the type of the transaction.

Can the merchant activate the Souhoola when his industry clinics?

• True

• False

When we receive a proposal from a company to do business with us via chat.

• Will advise the merchant to send an email to [e-mail]

• Will take his data and send it to the concerned team.

The merchant contacted us and his account is still pending, he needs to deactivate ValU on his account.

• Will send a request to the sales team.

• Will inform the merchant of the feather already disabled.

When the merchant needs to change the sign-up email because he has an issue with the old email.

• Will inform the merchant you should send an email to [e-mail] including a new email and an old email.

• Will inform the merchant is not available

• Will send a request to sales to check with the merchant.

• Will send a request to the tech team to change the email.

The merchant needs to make a refund on his dashboard but the option is not available from his side.

• Will send a request to the Ops team to refund directly.

• Will inform the merchant you can make the refund through other options (Cash, E-wallet) if they are not available from the merchant he can pay us the deposit.

The end user is complaining about not receiving his product from the merchant.

• Will advise him to contact with merchant

• Will sent request to risk team

• Will contact the merchant from our side if the end -user refused to contact him.

To activate valU, you must have a commercial record, TAX ID, and a license "A"

• True

• False