Week 8 summary sheet questions

What is the definition of communication in a business context?

• The exchange of goods and services

• The sending and receiving of messages

• The marketing strategies used by a company

• The financial transactions between companies

Which of the following is an example of downward communication?

• A worker giving feedback to their manager

• A manager giving an invoice to a supplier

• A manager giving instructions to their subordinates

• Employees discussing issues among themselves

What is the purpose of upward communication?

• To allow managers to command and organize

• To help managers understand the views and needs of subordinates

• To exchange information with people outside the business

• To use non-approved channels for communication

What is an example of formal communication within a business?

• Gossiping with a work colleague during lunch

• Discussing work issues with family members

• Speaking with the Human Resources manager about your salary

• Sharing information with friends who work in different departments

Which of the following best describes informal communication?

• Communication through recognized channels within a business

• Communication between departments within a business

• Communication using non-approved channels, such as gossip

• Communication that involves exchanging invoices with suppliers

What is the role of communication between informal groups?

• It is used to command and control employees

• It can encourage cooperation and keep people informed

• It is the primary method for exchanging financial information

• It is a formal method of communication within departments