IT Support Center Quiz

IT Support Center Quiz

Assessment

Passage

Computers

12th Grade

Hard

Created by

Wayground Content

FREE Resource

27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of an IT support center?

To manage company finances

To provide technical support to users

To handle customer complaints

To conduct employee training

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a task typically performed by an IT support center?

Configuring a computer

Running applications

Generating revenue for a company

Accessing network resources

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a help desk considered as in a company?

A profit center

A cost center

A revenue stream

A customer service department

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a profit center do?

Generates additional costs for a company

Provides technical support to users

Generates revenue for a company

Handles external customer support

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a characteristic of a cost center?

It includes departments like sales and marketing

It generates revenue through direct sales

It brings in direct revenue

It generates additional costs without bringing in any direct revenue

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an incident in the context of IT service management?

A) A planned interruption to an IT service

B) An unplanned interruption or a reduction in the quality of an IT service

C) A routine maintenance of IT services

D) A successful increase in the availability of a service

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Incident Management include?

A) Only the processes used to prevent incidents

B) The recovery solutions after an incident has occurred

C) All processes and procedures used to deal with incidents

D) Only the tools that perform event monitoring and reporting

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?

Discover more resources for Computers