2024 VALUE CHAIN REFRESHER TRAINING

These are designed to integrate perfectly with a Toyota vehicle for better fit, styling, and overall performance.

• Side Skirt

• Decals

• Tail Pipe

• Toyota Accessories

This is TMP's exclusive insurance service program that allows customers to enjoy full-coverage insurance at competitive rates.

• Stronghold Insurance Company, Inc.

• People's General Insurance Corporation

• Malayan Insurance

• Toyota Insure

Which of the following is considered as advantage of Toyota quality service?

• Genuine parts

• Warranty coverage

• State-of-the art facilities

• All of the above

DTI - Department Administrative Order No. 21-03 series of 2021 states that "No person or company engaged in the sales or offer for sale of consumer products and services shall impose an installment only"

• True

• False

This refers to the entirety if the vehicle from new purchase, usage, until retirement

• Warranty

• Vehicle Life Cycle

• Sales Promo

• Hybrid Electric Vehicle

The deductible fee of Toyota Insure is fixed at Php2,000 for passenger car and Php3,000 for commercial vehicle.

• True

• False

Which of the following is not a product of Toyota Financial Services?

• Regular Financing

• Kinto ONE

• Bank Purchase Order

• Balloon Payment Plus

Which of the following is considered as advantage of T-SURE?

• Fair trade-in value

• Fair vehicle inspection process

• Ease of transaction

• All of the above

The customer may choose to file a complaint to DTI if the dealer refuses to accept cash transaction for new vehicle purchase.

• True

• False

____________________ is another channel when dealer frontliners can create additional customer touchpoints for customers.

• Toyota Value Chain

• Email

• Telephone Call

• Instagram