When should the 'Category' field be filled out?
Console Quiz

Quiz
•
Other
•
12th Grade
•
Easy
Tammy Kulikowsky
Used 1+ times
FREE Resource
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Before the call starts
During the call
After the call is over
At the beginning of the next call
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the 'Subcategory' field as described in the document?
To record the patient's name
To provide further information on the actual category
To mark the call as urgent
To note if a Spanish-speaking caller was helped
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If someone calls to check the date and time of their next appointment and then reschedules, which category should be selected?
Appointment Confirmed
Appointment Rescheduled
Appointment Canceled
New Appointment
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Whose name should be put in the "Patient Name" box when receiving a call from a company like a dentist office or pharmacy?
The caller's last name
The company's name
The first name of the person and the company they are with
The patient's full name
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a mother calls to schedule an appointment for her son, whose name should be entered in the "Patient Name" box?
The mother's name
The son's name
Both the mother's and son's names
The name of the person who made the appointment
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if the phone number the patient provides is different from the one that auto-fills in the console?
Ignore the new number and keep the auto-filled one
Verify and update the console with the correct number
Ask the patient to call back with the correct number
Enter both numbers in the patient's file
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if the caller is a new patient?
Fill in the Patient ID box
Check the New Patient checkbox
Notify your manager
Ignore the box
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