MGMT 339 Midterm 2

Which of the following would be a​ "common" cause of​ variation?

• An untrained worker

  
  

• A defective raw material

  
  

• Random sources

  
  

• A machine in need of repair

  
  

A process failure that results in the​ process's inability to meet advertised performance standards violates which of the five definitions of​ quality?

• conformance to specifications

  
  

• fitness for use

  
  

• psychological impressions

  
  

• value

The ISO​ 14001:2004 standards require documentation of a​ firm's environmental program. Which component requires a plan to improve performance in resource use and pollutant​ output?

• Environmental Labeling

  
  

• ​Life-Cycle Assessment

  
  

• Environmental Performance Evaluation

  
  

• Environmental Management System

  
  

The proportion defective for​ 7-inch scissors had been measured at​ 5%. Samples of size 175 provided control limits of 0.00575 to 0.0994. After a certain process improvement was​ applied, samples began a trend toward the lower control limit with the third point recorded at 0.0049. What would be your recommended​ action?

• Wait for at least two more points to establish if a run exists.

  
  

• Ignore the points because the percent defective has been reduced.

  
  

• Increase the sample size to counteract the negative drift.

  
  

• Investigate the cause to determine if a process fix has been found.

  
  

When considering the​ plan-do-check-act cycle for problem​ solving, instructing other employees in the use of the new process occurs in the​ ________ step.

• do

• act

• check

• plan

A​ firm's internal program in employee involvement includes which of the following​ considerations?

• Supplier management

  
  

• Psychological impressions

  
  

• Product availability

  
  

• Defining who the customer is

  
  

The application of statistical techniques to determine whether a quantity of material should be accepted or rejected based on the inspection or test of a sample is known as

• acceptance sampling.

  
  

• the Deming Wheel.

  
  

• benchmarking.

  
  

• specification review.

  
  

Which of the following is considered one of the four major cost of quality​ categories?

• appraisal

• defects

• lost goodwill

  
  

• postponement

  
  

Which of the following is an element of a deceptive business practice that presents a major concern for service or product​ quality?

• The provider conceals the truth based upon what is actually known to the provider.

  
  

• The transaction is intended to generate a disproportionate economic benefit to the provider at the expense of the customer.

  
  

• The conduct of the provider is intentional and motivated by a desire to exploit the customer.

  
  

• All of the above.

  
  

When plotting values on a control​ chart, the first point that falls outside of the lower control limit​ (LCL) means

• a run has been encountered.

  
  

• the cause should be investigated.

  
  

• a type I error has occurred.

  
  

• the process owner should take samples more frequently.