Which of the following would be a "common" cause of variation?

MGMT 339 Midterm 2

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John K
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36 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An untrained worker
A defective raw material
Random sources
A machine in need of repair
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A process failure that results in the process's inability to meet advertised performance standards violates which of the five definitions of quality?
conformance to specifications
fitness for use
psychological impressions
value
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The ISO 14001:2004 standards require documentation of a firm's environmental program. Which component requires a plan to improve performance in resource use and pollutant output?
Environmental Labeling
Life-Cycle Assessment
Environmental Performance Evaluation
Environmental Management System
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The proportion defective for 7-inch scissors had been measured at 5%. Samples of size 175 provided control limits of 0.00575 to 0.0994. After a certain process improvement was applied, samples began a trend toward the lower control limit with the third point recorded at 0.0049. What would be your recommended action?
Wait for at least two more points to establish if a run exists.
Ignore the points because the percent defective has been reduced.
Increase the sample size to counteract the negative drift.
Investigate the cause to determine if a process fix has been found.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When considering the plan-do-check-act cycle for problem solving, instructing other employees in the use of the new process occurs in the ________ step.
do
act
check
plan
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A firm's internal program in employee involvement includes which of the following considerations?
Supplier management
Psychological impressions
Product availability
Defining who the customer is
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The application of statistical techniques to determine whether a quantity of material should be accepted or rejected based on the inspection or test of a sample is known as
acceptance sampling.
the Deming Wheel.
benchmarking.
specification review.
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