EWC662 MINI GAMES

What is a business letter?

• Written letter from an organization to another organization

• Document written in professional format used in communication

• A written document used as a communication medium from one individual to another

What should be present in a business letter? Choose 2

• Date the letter is written

• Date the letter is sent

• Sender's name

Which are those that are considered as memo? Choose 2

• Notice of drawings

• Notice of faulty goods

• Performance report

Goodwill refers to the value a company gets from its brand, customer base and reputation associated with its intellectual property.

• True

• False

Business letters are written in informal language.

• True

• False

A memo is used for internal communications regarding procedures or official business within an organisation.

• True

• False

There are 5 S's in implementing goodwill, sincere, specific, spontaneous, short, simple.

• True

• False

Which of the following is not a quality of a good email

• Well-organised

• Discursive

• Consice

Jargon or Slang is making jokes or using humor in a memo. Humor can be subjective and may not be well-received by everyone.

• True

• False

Which of the following is not the purpose of a business letter?

• Developing goodwill

• Making order or receiving order

• Establishment of relationship