Chapter 1 - Introducing to Management

The process of management involves the functions of planning, _________, leading and controlling.

• accounting

• creating

• innovating

• organizing

An effective manager achieves both high-performance results and high level of ___________ among people doing the required work.

• turnover

• effectiveness

• satisfaction

• stress

Performance efficiency is a measure of the __________ associated with task accomplishment.

• resource cost

• goal specificity

• product quality

• product quantity

The requirement that a manager answer to a higher-level boss for performance results achieved by a work team is called________.

• dependency

• accountability

• authority

• empowerment

Productivity is a measure of the quantity and__________ of the work produced, relative to the cost of inputs.

• quality

• cost

• timeliness

• value

____________ managers pay special attention to the external environment, looking for problems and opportunities and finding ways to deal with them.

• top

• middle

• lower

• first-line

When a team leader clarifies a desired work targets and deadlines for a work team, he or she is fulfilling the management function of ___________.

• delegating

• planning

• controlling

• supervising

In Katz's framework, top managers tend to rely more on their _________ skills than do first-line managers.

• human

• conceptual

• decision-making

• technical

When someone with a negative attitude toward minorities makes a decision to deny advancement opportunities to a Hispanic worker, this is an example of _________

• discrimination

• emotional intelligence

• performance efficiency

• prejudice

The management function of ___________ is being performed when a retail manager measures daily sales in the women's apparel department and compares them with daily sales targets.

• planning

• agenda setting

• controlling

• delegating