What is the protocol when a patient would like us to refund their card in order to charge their FSA
Quarter One Review

Quiz
•
Other
•
12th Grade
•
Hard

Shannon Florio
Used 2+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
We would never allow this
15% fee on the total charge
$10 flat fee
Answer is not listed
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
BCBS calls and would like us to fax over a patient's records. How do you handle this?
Fax over the visit notes ASAP
Approval is needed from Jen
Discord message Dr. Goswick
Make a ticket for Patrick
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Becky's eligibility for a red eye appointment is $73.48 UMR Med DX. Becky is upset and said that she was only charged $65 for a medical visit last year. What should you do?
If a patient is disgruntled it is ok to charge the $65 self pay rate
Becky's only option is to pay $73.48
Ask for site lead approval to charge the self pay rate
Tell Becky we can take 10% of the insurance price
4.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Frank is a new patient and calls because he needs an RMV form filled out. His last appointment at another office was 12.2 months ago. What should you do?
Schedule him for a short RMV form appointment
Tell him to call the office where he got his exam
Schedule him for a routine eye exam
Schedule Frank for a glaucoma workup
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What documents require Virtru to be enabled when sending an email?
Answer is not listed
Visit notes and prescriptions
Visit notes only
All emails
6.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
Isabella's mom would like to use this EyeMed plan to order a year supply of contacts. Isabella wears Claritis. Is this possible?
EM will only cover a 3 month supply. If they would like to order more it must be invoiced separately
EM does not allow the pt. to order more contacts than they are allowed, even if they self pay due to pediatric insurance regulations
A full year supply would be covered it we send a special billing email to Tabitha
They must self pay for all the contact's, because this plan is based out of Texas and goes to the deductible
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A patient's eligibility is Medicare Med Dx ($25 refraction fee). What needs to be done?
A special billing email must be sent
The $25 refraction fee must be put in the refraction column when posting the exam
The $25 fee must be posted in EPM as a credit
Make sure to ask the patient if they would like to opt out of having a refraction done
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