COUNTER EXAM

WHAT IS TAT?

(a)  

WHAT IS POS?

(a)  

STARTS WHEN THE GUEST REACHES THE COUNTER AND ENDS WHEN THE GUEST RECEIVES ALL THE ITEMS ORDERED, WHAT IS THIS?

(a)  

WHAT IS THE 7 KEY STEPS?

• SMILE AND GREET THE GUEST
  TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
  PUNCH THE ORDER
  STATE AMOUNT OF PURCHASE
  RECEIVE THE PAYMENT AND GIVE CHANGE, IF ANY
  ASSEMBLE THE ORDER
  PRESENT THE PAYMENT
  THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS

• SMILE AND GREET THE GUEST
  TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
  PUNCH THE ORDER
  STATE AMOUNT OF PURCHASE
  RECEIVE THE PAYMENT AND DO NOT GIVE CHANGE

  ASSEMBLE THE ORDER
  PRESENT THE ORDER
  THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS

• SMILE AND GREET THE GUEST
  TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
  PUNCH THE ORDER
  STATE AMOUNT OF PURCHASE
  RECEIVE THE PAYMENT AND GIVE CHANGE, IF ANY
  ASSEMBLE THE ORDER
  PRESENT THE ORDER
  THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS

• SMILE AND GREET THE GUEST
  TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
  PUNCH THE ORDER
  STATE AMOUNT OF PURCHASE
  RECEIVE THE PAYMENT AND GIVE CHANGE, IF ANY
  ASSEMBLE THE ORDER
  PRESENT THE ORDER
  DO NOT THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS

WHAT IS OPA?

• ORDER PAYMENT, PRESENT, ASSEMBLE TO ORDER

• ORDER TAKING, PAYMENT, ASSEMBLY TO DISPATCH

• OUTSIDE ORDER, PRESENT THE ORDER, ASSEMBLE TO ORDER

• OOT, PAYMENT, ASSEMBLE TO PRESENT

WHAT IS THE COUNTER TAT?

(a)  

WHAT IS THE LAST PRODUCT WE ARE GOING TO ASSEMBLE?

(a)  

HOW MANY NAPKIN IN 1 MEAL?

(a)  

ORDER TAKING CONSIST OF HOW MANY SECONDS?

(a)  

OOT STANDS FOR?

(a)