*CEL Casino Day 12 Review Game

Highest Tier of MGM Rewards

• Ruby

• Pinnacle

• Noir

• Pearl

Zenith​ ​ (a)  

• Captains Club
• Blue chip club
• MGM Rewards

Match the following:

• Comp + TIV

• Player ID and Full name

• Comp Upgrade

• Dad and son wants to combine their offers for IRC. Dad has an offer of veranda for their preferred sailing but son doesn't have the sailing on the his offer sailing grid.

• Comp + Comp

  Concierge

• Guest has a specific sailing but no offers available for it.

• MGM Rewards Annual Offer

• Husband and wife wants to combine their offers under same campaign, SSD is on both their Sailing grid, and they both live in the same address. (Veranda + Inside)

• Comp Based on Play

• The offer holder has a veranda offer and wants to upgrade to concierge. You saw that only Concierge Category C1 is available and it's CF is lower than the LAF comp Veranda.

For Comp based on Play we use 3​ tools to verify guest eligibility and complete the booking process:​ ​ (a)   ​ (b)   ​ (c)  

• Siebel Loyalty
• Data Card
• BCCMS
• Single Form Remark Tool

What kind of offer is this?

(a)  

Can this offer still be redeemed? (Yes or No)

(a)  

Upon checking, can you book this? Is there a TIV? What is the Agency phone number to use?

• Yes I can book it.

• 8008699868

• No I can't book it.

• NO TIV