HR CHAPTER 789

Which of the following best describes a performance appraisal?

• A) A casual conversation about employee hobbies

• B) A formal, documented assessment of an employee's performance

• C) An opportunity to discuss only the negative aspects of an employee's performance

• D) A process focused solely on determining salary increases

Answer explanation

A performance appraisal is a formal, documented assessment of an employee's performance, making option B the correct choice.

The primary reason to evaluate training is to:

• Punish trainers for ineffective training methods

• Determine whether the training achieved its objectives

• Fill out paperwork for HR requirements

• Make trainees feel tested and graded

Answer explanation

The primary reason to evaluate training is to determine whether the training achieved its objectives.

What method can be used to observe behavioral changes in the workplace after training?

• Ignoring employee performance

• Direct observation and feedback from supervisors

• Sole reliance on employee self-assessment

• Only considering customer complaints

Answer explanation

Direct observation and feedback from supervisors are the most effective methods to observe behavioral changes in the workplace after training.

How do bonuses differ from commissions in a compensation program?

• A) Bonuses are given for specific achievements, while commissions are a percentage of sales made.

• B) Bonuses are mandatory, while commissions are optional.

• C) Commissions are given to all employees, while bonuses are only for sales staff.

• D) There is no difference; both terms mean the same.

Answer explanation

Bonuses are given for specific achievements, while commissions are a percentage of sales made, making option A the correct choice.

Which of the following is not an individual training method mentioned?

• Distance education

• Group discussions

• Structured work experiences

• Cross-training

Answer explanation

Distance education is not an individual training method mentioned, making it the correct choice.

What is a compensation philosophy?

• A complex algorithm for calculating salaries

• A statement outlining how an organizatio

Answer explanation

A compensation philosophy is a statement outlining how an organization approaches employee compensation, not a complex algorithm for calculating salaries.

When facilitating group training sessions, it is important to:

• Exclude trainee interaction to maintain focus

• Avoid feedback sessions to save time

• Encourage active participation and feedback

• Focus solely on the trainer's presentation without exercises

Answer explanation

Encouraging active participation and feedback helps engage trainees and enhance learning outcomes during group training sessions.

A performance improvement plan (PIP) is designed to:

• A) Punish employees without attempting to improve performance

• B) Help employees improve performance through specific objectives and support

• C) Cut costs by identifying employees for termination

• D) Serve as a formal warning without offering support or resources for improvement

Answer explanation

A performance improvement plan (PIP) is designed to help employees improve performance through specific objectives and support.

A method used to evaluate training that involves assessing trainees before and after training is called:

• Feedback analysis

• Post-test only

• Pretest/Post-test evaluation

• Continuous observation

Answer explanation

The correct choice is Pretest/Post-test evaluation because it involves assessing trainees both before and after training to measure the effectiveness of the training program.

An effective compensation program in the hospitality industry should:

• Focus solely on financial rewards

• Be transparent, fair, and competitive

• Prioritize seniority over performance

• Be secretive and complex

Answer explanation

An effective compensation program in the hospitality industry should be transparent, fair, and competitive, ensuring that employees are treated equitably and motivated to perform well.