BASE Quiz AEM

Where does BASE stand for?

• Brand and Service Everyday

• Brand and Service Excellence

• Basic Skills Training

• Brand and Standards Excellence

When did Marriott open their first hotel?

• 1975

• 1969

• 1957

• 2016

What’s the name of the first GM of the Twin Bridges Motor Hotel?

• J.W. Marriott

• Willard Marriott

• Bill Marriott

• David Marriott

What year did Marriott purchase Starwood and with that became the biggest hotelcompany in the world?

• 2016

• 2000

• 2011

• 1987

What’s the Marriott Brand Promise?

• Wonderful Hospitality. Always

• Wonderful Service. Our Promise

• Genuine Service. Everyday

What are the Principles of Wonderful?

• Be a storyteller

• Be open minded

• Be extraordinary

• Be caring

How many Brand Values do we have?

"Respond to cues" is a brand value

• True

• False

What are our Brand Values?

• True to the Marriott name

• Forward Thinking

• Make it Brilliant

• Thoughtful

What model do we use to have a conversation with a guest?