Healthcare & Nursing Unit 7 Communication

What are the 4Cs of communication?

• clear / concise / considerate / correct

• careful / complete / clever / correct

• clear / considerate / complicated / concise

• concise / complete / correct / clear

What are the main components of communication?

• speaker / listener / medium / request

• sender / receiver / medium / message

• sender / reader / e-mail / instruction

• writer / listener / phone call / message

Answer explanation

sender : speaker or writer

receiver: listener or reader

medium: phone call, text message, letter, report, face-to-face communication and so on.

message: information, request, instruction, complaint, invitation and so on.

What is the purpose of the message given below?

"Reply to e-mails as soon as possible."

• requesting

• apologizing

• instructing

• praising

Answer explanation

instructing: ordering or directing a person especially to do something

What is the purpose of the message given below?

"I'm proud of you! Well-done!"

• inviting

• complaining

• advising

• praising

Answer explanation

praising: saying that you admire someone or something, or that they are very good

Read the definition and choose the correct word.

Definition: "a way of communicating or expressing something"

• sender

• receiver

• medium

• message

Read the definition and choose the correct word.

Definition: "an official organization that gives money, food, or help to people who need it"

• trainee

• maternity

• figure

• charity

Read the definition and choose the correct word.

Definition: "a number that expresses an amount, especially in official documents"

• occupancy

• figure

• obligation

• fracture

Many communication errors that occur in the workplace can stem from poor writing, imprecise language, or an unclear tone. When employees don’t have strong writing skills, they struggle to relay the information that they want in an email or office memo. Because there is a lack of non-verbal cues in written communication, this can _____ misunderstandings in the workplace.

• turn up

• get through

• lead to

• get across

Answer explanation

lead to: to make something happen or exist

When colleagues fail to properly communicate or _____ each other’s intentions, this can cause a variety of negative consequences, from decreased productivity to damaged relationships.

• treat

• reply

• annoy

• misunderstand

Answer explanation

misunderstand: to not understand someone or something correctly

Effective communication is the bridge that connects individuals, enabling them to share information, build relationships, and collaborate with precision and empathy. It involves active listening, empathy, and choosing _____ channels and language.

• appropriate

• annoying

• upset

• urgent

Answer explanation

appropriate: suitable, proper