Front Desk Review

Lodging, meals, traveling space and related services

• Entities

• Amenity

• Accommodations

• Lodging

A service or item offered to guests or placed in guestrooms for convenience and comfort, examples include shampoo, shower caps, sewing kits, etc.

• Security

• Revenue

• Accommodations

• Amenity

A selling technique in which employees in one department suggest that guests take advantage of facilities and services offered in other areas of the property

• Using Bait And Switch

• Cross-Selling

• Upselling

• Divesting

Income from sales of products or services, not including sales tax or tips

• Income

• Variable Costs

• Revenue

• Expenses

To make firm; to check the accuracy of something

• Revenue

• Clarify

• Confirm

• Consignment

A selling technique used by front desk agents to sell more-expensive rooms by giving the guest a choice of two or three room rates

• Bottom-up

• Upselling

• Top-down

• Choice-of-Alternatives

A front desk selling technique in which the room with the highest rate is described first; if the guest does not take the room, the room with the next-highest rate is described, and so on until the guest chooses a room

• Top-Down

• Delphi

• Bottom-up

• Top-up

A sales technique used by front desk agents and other employees to describe the benefits guest will enjoy if they rent or by something, such as a guestroom with certain features or a special menu item

• Suggestive Selling

• Upselling

• Formula Selling

• Personal Selling

A selling technique used by front desk agents to sell more-expensive rooms to guest who reserved the lowest-prices rooms; agents make higher-priced rooms more appealing by stating the difference in room rates rather than the total amounts

• Top-down

• Build-up

• Bottom-UP

• Delphi

A parlor or living room connected to one or more bedrooms

• Amenity

• Software

• Suite

• Drawee