EFFECTIVE COMMUNICATION AT WORKPLACE

How to build communication skills among employees?

• by retaining the awareness.

• by putting employees in groups.

• asking employees to take test.

Why being a good listener is very important?

• because conversation will be easy.

• better understanding in communication.

• easy to get promoted

Which one of the points below is not the step to improve listening at workplace?

• pay attention

• rephrase the information to see understanding

• ask to clarify

• respond to all information

When someone shows friendliness and open-mindedness at the workplace, they will take a long time to adjust in the environment.

• True

• False

Why is open-mindedness important in the workplace?

• to make people feel supported

• to validate the wrong-doings

• to avoid adopting new policy.

With feedbacks, employees...

• know methods work

• reluctant to improve

• can apply excuses

What do you understand about complement sandwich?

• complementing and mentioning weakness at the same time

• complementing someone with some limitations

• complementing someone together then make suggestions for betterment

To improve non-verbal communication, a worker can consider:

• place herself/himself in a relaxed position.

• stare back when people look at her/him more than 5 minutes

• pay attention with less eye-contact

Silence can transfer ________ message.

• 9% of a message

• 39% of a message

• 93% of a message

Leveraging non-verbal communication properly will

• make message be distorted

• cause message to be sent right

• trigger confusion