Chapter 7: Organization, Teamwork, & Communication

The degree to which tasks within an organization are divided into smaller ones is known as?

• an organization chart
• specialization
• departmentalization
• span of control

Friendships and relationships are important parts of:

• the informal organization.
• the formal organization.
• a matrix organization.
• a mechanistic organization.

An organization with a well-defined hierarchy will also have a clear?

• chain of command
• PTO policy
• geographic departmentalization policy
• span of control

When managers assign some degree of authority and responsibility to others below them, they are practicing?

• chain of command
• span of control
• authority
• delegation of authority

Giving lower-level personnel more responsibility and power to make and implement a decision by pushing decision making down the hierarchy is known as?

• centralization
• decentralization
• authority
• chain of command

Gerald is the owner of a popular restaurant. He has appointed a manager who takes care of the day-to-day operations of the restaurant and reports to Gerald at the end of a week. The manager is assisted by a junior manager, who supervises the rest of the staff in the restaurant. Thus, Gerald's restaurant is using a _________.

• line-and staff organization
• matrix organization
• committee structure
• line organization

Multidivisional structures:

• are less likely to provide products that meet the needs of customers.
• organize departments into larger groups called divisions.
• make decision making slower.
• bring together specialists from various divisions to work on a single project.

In Red Bridge Infrastructure, specialists from different departments are deployed together to form a project team and work on a single project, such as building a bridge or restoring a road. As a result, employees have to report to their functional managers as well the concerned project managers. Thus, Red Bridge Infrastructure is using a _________.

• multidivisional structure
• line structure
• line-and-staff structure
• matrix structure

Which of the following statements is true about the line-and-staff structure?

• It allows line managers to focus on their expertise in the business operation.
• It creates work duplication.
• It eliminates the problem of overstaffing.
• It gives staff managers direct authority over line managers.

Which of the following is a basis for using a matrix structure within an organization?

• Geographic region
• Products
• Projects
• Customers