Emotional Intelligence

What does EQ stand for?

• Emotional Quotient

• Elaborate Quotation

• Enhanced Quality

• Emotional Quality

A habit is made up of 3 parts. What are those parts?

• Attitude, Skills and Desire

• Thoughts, Actions and Repetition

• Attitude, Skills, Knowledge

• Knowledge, Skills and Desire

Synergy is a _____ process of interaction that explores new possibilities to benefit all parties involved.

• Mutual

• Functional

• Critical

• Creative

What is the sequence for the Upward Spiral?

• Commit – Do – Reflect

• Reflect – Do – Commit

• Think – Act – Believe

• Believe – Act – Think

What does the ‘A’ in ‘SMART’ goals stand for?

• Actual

• Amplified

• Attainable

• Altruistic

The following are all methods of Conflict Management EXCEPT…

• Make sure your relationship stays intact.

• Separate the people from the problem

• Explore options

• Listen with the intent to reply

An activity which is Important but Not Urgent falls into quadrant:

• Quadrant I

• Quadrant II

• Quadrant III

• Quadrant IV

Chatting and messaging in Social Media is in Quadrant IV because it is:

• Important and urgent

• Important but Not Urgent

• Not Urgent but Important

• Not Urgent and Not Important

Building ____ is one of the key elements of Habit 5.

• Empathy

• Sympathy

• Relationships

• Productivity

Staying calm, addressing the problem- not the person, using “I” statements, not blaming, not attacking, coming up with solutions are examples of what kind of behaviour?

• Reflective

• Proactive

• Reactive

• Constructive