Hotel History and Organization

What year is considered the birth of the modern hotel industry?

• 1946

• 1920

• 2005

• 1873

In a hotel organization, who is typically responsible for overseeing the day-to-day operations?

• Housekeeper

• General Manager

• Head Chef

• Concierge

What is the highest position in a hotel's hierarchy?

• Front Desk Clerk

• Housekeeper

• Bellhop

• General Manager

What department in a hotel is responsible for handling guest reservations?

• Front Desk or Reservations Department

• Maintenance Department

• Housekeeping Department

• Security Department

What is the role of a concierge in a hotel?

• To assist guests with various tasks and enhance their experience.

• To cook meals for guests

• To provide entertainment for guests

• To fix plumbing issues in the hotel

What are the primary responsibilities of a front desk agent?

• Greeting guests, checking guests in and out, answering phone calls, handling reservations, providing information about hotel services, and resolving guest issues

• Cooking meals, cleaning rooms, managing finances

• Driving guests to local attractions, organizing events, performing maintenance tasks

• Serving food and drinks, conducting tours, providing medical assistance

What department in a hotel is responsible for food and beverage service?

• Housekeeping Department

• Maintenance Department

• Front Desk Department

• Food and Beverage Department

What is the purpose of a housekeeping department in a hotel?

• To maintain cleanliness and tidiness of guest rooms and public areas in the hotel.

• To oversee the hotel's marketing strategies

• To manage the hotel's finances

• To provide entertainment for guests

What is the difference between a hotel manager and a general manager?

• The difference lies in the level of customer service provided.

• The main distinction is the type of guests catered to.

• The main difference is the scope of responsibility and the number of properties managed.

• The difference is in the location of the properties managed.

What skills are important for a hotel receptionist to have?

• Excellent communication, customer service, organizational abilities, multitasking, problem-solving, knowledge of hotel operations

• Cooking skills

• Mechanical engineering knowledge

• Fluency in a foreign language