Communication quiz

Which one of the following is not a 5WH question?

• Why?

• How?

• Which?

• What?

CUDSA is a method used to manage conflict situations, using negotiation. Which one of the following represents the 'S' in the acronym?

• Seek

• Show

• Statement

• Shove

When someone is being assertive, they make sure they get their views across, and don't listen to the views of others

• True

• False

What is the name of Eric Berne's model of different ego states?

What are the five elements of the LEAPS model of communication?

• Listen, Explain, Answer, Point, Select

• Listen, Explore, Ask, Plan, State

• Listen, Engage, Ask, Prioritise, Shout

• Listen, Empathise, Ask, Paraphrase, Summarise

Which two of the following could be considered environmental barriers to communication? (select all that apply)

• Intoxication

• Traffic noise

• Mental ill health

• Distance

Which one of the following is an ego state under Transactional Analysis?

• Stroppy Teenager

• Nurturing Child

• Critical Parent

• Grumpy Adult

Betari's Box can be used to reflect on how your -------- affects your behaviour, which in turn can affect the -------- and behaviour of others

The five-step positive appeal may be used when dealing with persons who are non-compliant.

• True

• False

Which of the following would be sensible approaches when communicating with someone who appears to be suffering from mental ill health? (select all that apply)

• Speak calmly

• Use jargon

• Stand over them

• Show compassion