Faundation Training Recap

Which is the importance of Word Choices?

• • The right or ability to make, or possibility of making, such a selection.

• • A range of possibilities from which one or more may be selected.

• • An act of selecting or making a decision when faced with two or more possibilities.

• Influences every part of the customer service call, from the first impression of the opening greeting to the way an issue is resolved to how a customer feels about the interaction.

What is a Probing Question?

• It is another strategy for finding out more details. Sometimes it's as simple as asking your respondent for an example, to help you understand a statement that they have made.

• HSIN

• It is asking follow-up questions when we do not fully understand a response, when answers are vague or ambiguous.

• You should never ask this!

What is NICE?

• FEMA's Data Base

• Its having Empathy for others!

• The Knowledge Base System

• The Phone System

What can you find in HSIN?

• The guides

• The SOP

• Training Material

What does FEMA Mean?

• Federation

  Emergency

  Management

  Agency

• Federal

  Estate

  Management

  Application

• Federal

  Emergency

  Management

  Agency

• Federal

  Emergency

  Manage

  Agency

Which are the 2 Main Categories of Assistance offered by FEMA for Disaster Survivors?

• IHP

  Housing Assistance

• COVID-19

  Reimburstment

• Small Business

• ONA

  Other Needs Assistance

What does NEMIS mean?

• National Education Management Information System

• 
  Net Enterprise Management Information System

• National Emergency Management Information System

• National Emergency Maintenance Information System

What does HSIN means?

• Homeland Security Information Network

• High Speed Information Network

• Homeland Secure Informational Network

• Homeland Security Information Notifications