Expressing Annoyance and Offering Help Quiz, GEP-1 EXP U1

When responding to someone's annoyance, you might say:

• How annoying!

• I know, that's really annoying.

• What should we do about this?

• You could try contacting customer service.

If someone suggests complaining about a bad experience, this would be considered:

• Calming them down

• Acknowledging their annoyance

• Giving advice

• Asking for advice

How might you express mild annoyance at a situation?

• This is so frustrating!

• Ugh, that's inconvenient.

• I can't believe it!

• Don't worry, we'll figure it out.

What's a good way to ask for specific advice on dealing with a bad experience?

• What do you suggest I do in this situation?

• Ugh, that's inconvenient.

• Don't worry, we'll figure it out.

• This is so frustrating!

When asking for general advice about a bad experience, you might say:

• Should I call them back?

• What do you suggest?

• Let me know if there's anything I can do to help.

• I know, that's really annoying.

Which phrase expresses strong annoyance?

• That's a bit of a pain.

• This is so frustrating!

• I can see why you're frustrated.

• Never go back to that place again!

Here's what you shouldn't do when responding to someone's annoyance:

• Offer help

• Calm them down

• Ignore them

• Acknowledge their annoyance

If someone is feeling frustrated, you might try to calm him/her down by saying:

• You should definitely complain about this.

• Calm down, it's not the end of the world.

• That would be bothersome for anyone.

• How can I fix this situation?

How might you offer help to someone who is dealing with a bad experience?

• Maybe you should wait a bit and try again.

• Don't let them get away with that!

• Let me know if there's anything I can do to help.

• What should I do about this?