Hospitality Industry Quiz

What is the standard room type based on one occupant and one bed called?

• Single Occupancy

• Double Occupancy

• Triple Occupancy

• Quad Occupancy

What is the term for accepting more reservations than the hotel's available capacity?

• Overbooking

• Underbooking

• Confirmed Reservation

• Triple Occupancy

What is the main responsibility of the Housekeeping Department in a hotel?

• Managing guest accounts

• Providing room service

• Maintaining cleanliness and order in guest rooms

• Coordinating banquet and catering services

What is the main task managed by a Property Management System (PMS)?

• Reservation

• Housekeeping

• Night audit

• Marketing

What is the primary role of the Front Desk Unit in a hotel?

• Handling guest complaints

• Selling guest rooms and coordinating guest services

• Managing food and beverage services

• Overseeing security operations

In the sequence of Front Office Service, what is the first step mentioned?

• Receiving/Processing and Documenting Guests Reservation

• Attending to Guest Registration

• Settlement of Guest's bill

• Escorting Guest to his Room

What is the primary function of the Front Office Department in a hotel?

• Handling housekeeping duties

• Managing food and beverage services

• Selling guest rooms and coordinating guest services

• Overseeing security operations

Which type of reservation holds a room until a cut-off date and time?

• Regular/Tentative Reservation

• Confirmed Reservation

• Guaranteed Reservation

• Double Room

What is the purpose of a Guaranteed Reservation?

• To hold a room until the guest arrives

• To sell rooms to other guests

• To clean rooms for new guests

• To market the hotel aggressively

What is the highest published rate a hotel can charge for a specific room called?

• Corporate Rate

• Government Rate

• Rack Rate

• Seasonal Rate