SMDP Module 2

Why is cleanliness important in a restaurant?

• a) To enhance ambiance

• b) To prevent foodborne illnesses

• c) To increase footfall

• d) To attract investors

What is the responsibility of a shift manager regarding cleanliness?

• a) Conducting taste tests

• b) Supervising food preparation only

• c) Ensuring adherence to cleanliness standards

• d) Marketing the restaurant's cleanliness

What should shift managers do during robberies?

• a) Attempt to attack the robber

• b) Cooperate and inform about potential surprises

• c) Ignore the situation

• d) Call the police for assistance

What are common injuries in a restaurant?

• a) Food poisoning

• b) Slips and falls, cuts, burns

• c) Emotional distress

• d) Allergic reactions

How should employees prevent burns in the kitchen?

• a) By wearing heavy clothing

• b) By ignoring potential burn sources

• c) By rushing through tasks

• d) By utilizing tools like grippers and tongs

What is the purpose of the risk assessment process?

• a) To increase insurance premiums

• b) To blame employees for accidents

• c) To identify and avoid potential hazards

• d) To discourage teamwork

How should employees handle questions from the media during crises?

• a) Provide detailed information

• b) Share confidential information

• d) Express personal opinions

• d) Redirect questions to the manager

What is the shift manager's responsibility regarding safe access?

• a) Ensuring only managers access the safe

• b) Allowing all employees access

• c) Providing the combination to the team

• d) Leaving the safe open during operating hours

Food safety ensures:

• a) Consistency in taste and flavor

• b) Compliance with health regulations

• c) Proper handling and storage to prevent contamination

• d) Cost-effectiveness in restaurant operations

What does coaching a crew member include?

• a) Blaming them for every issue without investigation
  

• b) Providing constructive feedback and guidance

• c) Assigning more tasks without explanation

• d) Avoiding communication with the crew