Hrm In hospitality 2

What is Training?

• Training is the opposite of education
• Training is the act of forgetting information
• Training is the action of teaching a person Job skill or behavior.

• Training is the process of unlearning skills

Which is NOT a benefits of Training?

• Improve performance

• Reduce operating costs

• Higher customer satisfaction

• Increased employee turnover

Training can address everything

• True

• False

Difficulty in maintaining training consistency is one of the obstacles to training

• True

• False

How many Learning principle?

• 7

• 10
• 8
• 4

Which is best explanation about Learning principe 7 : Learning speed varies for Trainee?

• Trainees with higher motivation always learn faster than others
• Trainees have different learning speeds due to various factors such as prior knowledge, motivation, and cognitive abilities.
• Learning speed is solely determined by the trainer's teaching methods
• Trainees always learn at the same speed regardless of external factors

“Learning principle 1: Trainees must want to learn and need motivation to do so” means

• Trainees must be forced to learn.
• Trainees must have no interest in learning.
• Trainees must be discouraged from learning.
• Trainees must be motivated to learn.

How many training principle?

• 4
• 8
• 15

• 10

What are the requirements that a trainer need to meet?

• Lack of experience
• Relevant qualifications, experience, communication skills, ability to engage with learners, continuous professional development
• Irrelevant qualifications
• All of above

What is the first step of Training process?

• Create Training Materials
• Deliver Training Sessions
• Define training needs

• Evaluate Training Effectiveness