PTG 5B BEFORE UTS

What is the role of leader in hospitality?

• cooking food

• cleaning tables

• managing staff

• paying bill

What are the benefits of empowring employees?

• fewer guests

• shorter shifts

• low expenses

• Improved performance

Types of lodging facilities esxcept

• bed and breakfast

• conference center

• low budget hotel

• casino hotel

What is the key to effevtive communication?

• clarity

• confidence

• humor

• listening

What is the role of leader in teamwork

• Dominance

• separation

• competition

• coordination

Hotel classicfication by service area

• mid-market and market hotel

• economy and mid-market

• luxury and hight class hotel

• economy and budget hotel

Luxury Hotel Brands

• Four seasons - Ritz-Carlton

• Marriot and hollidayin

• Marriot and Baston hotel

• Ritz-Carlton and baston hotel

What's the characteristics of the leader?

• Focus on people

• Focus on things

• organize

• Direct

The first principle of leadership is?

• Manage the people

• make a happy situasion

• creating positive influence

• Good planner

This type of sanguine

• orderly, planned and consider everything

• like to talk, adapt easy to the environment, friendly

• silnet and able to consider enything

• like to talk