C3Q2

At the core of TICO’s mandate is our responsibility to enhance aw______ and understanding of the protections available to all consumers. TICO uses a dig______ approach that enables flexibility, broader outreach, and greater efficiency as we seek to keep consumers in_____ not only of their protections, but the value and importance of using an Ontario reg_____ travel agency or travel websites.

Registrants should be inf______ about the consumer education and awareness. TICO also provides registrants and travel con______ who have passed the Educational Standards exam(s) educational opportunities through a digital approach implementing webinars, seminars, resources, and guidelines to develop or refresh Registrant and travel counsellor(s) kno_______ on the req______ of working in a regulated industry

TICO works with three groups to carry out its mandate: consumers, the travel industry, and government.

1. 1. Consumers – TICO’s goal is to increase consumers’ awareness of their rig_____ and responsibilities under the Travel Industry Act, 2002. In support of this work, TICO’s Consumer Awareness Campaign educates consumers and promotes awareness about TICO, the Compensation Fund, and the consumer protection that’s available to consumers when they purchase travel services from an Ontario registered travel agency or travel website.

2. 2.Travel Industry – The travel industry represents a system and marketplace where TICO registered travel retailers and travel wholesalers interact with travel suppliers including end sup_____ (airlines and cruise lines) to provide seamless delivery of travel services. It also includes travel industry associations and other stakeholder groups.

Government – The Ministry which has delegated to TICO the res_____ for administering and enforcing the Travel Industry Act, 2002 to TICO, and holds TICO accountable for correctly.

An end sup_____ is a person that operates a travel service for which they have ownership. Examples of end suppliers include airlines, cruise lines, hotels, and car rental companies. End suppliers do not need to be reg_____ under the Travel Industry Act, 2002 provided that they do not otherwise act as a travel retailer or travel wholesaler in Ontario

The Travel Industry Compensation Fund does not cov_____ the non-provision of travel services by an end supplier except for airlines and cruise lines, when the travel services are pur_____ from an Ontario registered travel retailer or travel we_____.

The CEO reports to a Board of Dir______, and is a member of the board and does not vo____. The Board is responsible for hiring the CEO and for providing strategic and governance oversight. The Board is made up of 11 members: 7 representatives from the travel ind_____ and 4 individuals appointed by the Min_______ to represent consumers, business, and government.

Supporting TICO’s Vision and Mission statements are its val_____. These values collectively reflect the culture of TICO, including the fundamental prin______ and bel____- held by the team in their pursuit of business goals. These values represent who TICO is and how the organization engages with sta______.

TICO’s additional responsibilities:

1. 1. Con_____ awareness:

2. 2. Industry awareness

3. 3. Consumer com______

4. 4. Leg____ and regulatory amendments

   5. Ethical con____