Search Header Logo

ITIL4 Test 3

Authored by trung tong

Computers

Professional Development

Used 4+ times

ITIL4 Test 3
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which dimension considers data security and privacy?

  • A. Organizations and people

  • B. Information and technology

  • C. Partners and suppliers

  • D. Value streams and processes

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which term relates to service levels aligned with the needs of service consumers?

  • A. Service management

  • B. Warranty

  • C. Cost

  • D. Utility

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which directly assists with the diagnosis and resolution of simple incidents?

  • A. Scripts for collecting user information

  • B. Use of shift working patterns

  • C. Fulfilment of service requests

  • D. Creation of a temporary team

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What are guiding principles?

  • A. A set of interconnected activities that help an organization deliver a valuable service

  • B. A description of one or more services that help address the needs of a target consumer group

  • C. A set of specialized organizational capabilities for enabling value for customers

  • D. Recommendations that help an organization when adopting a service management approach

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the purpose of the 'problem management' practice?

  • A. To protect the information needed by the organization to conduct its business

  • B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

  • C. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

  • D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which practice forms a link between the service provider and the users of services?

  • A. Change enablement

  • B. Service level management

  • C. Problem management

  • D. Service desk

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which is a purpose of release management?

  • A. To protect the organization's information

  • B. To handle user-initiated service requests

  • C. To make new and changed services available for use

  • D. To move hardware and software to live environments

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?