CSA Test Part III

Which one statement correctly describes Access Control Rule evaluation?

• A. Table access rules are evaluated from the general to the specific.

• B. If more than one rule applies to a record, the older rule is evaluated first.

• C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed.

• D. The role with the most permissions evaluates the rules first.

ServiceNow contains a resource which provides the following:

1) A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

2) A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

• A. Common Services Data Model (CSDM)

• B. Information Technology Service Management (ITSM)

• C. Configuration Management Database (CMDB)

• D. Information Technology Infrastructure Library (ITIL)

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

• A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

• B. The manager is not a member of the Service Desk group.

• C. The manager is not a member of the Network and Hardware groups.

• D. The manager does not have the itil role.

• E. The Assignment Group manager field is empty.

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

• A. Service Mapping Utility

• B. Service Schema Map

• C. Common Service Data Model

• D. CI Class Manager

• E. CMDB Class Manager

What do you activate when you want to add applications or functionality within your development instance?

• A. App Package

• B. Updated Pack

• C. Patch

• D. Plugin

• E. App Updated Set

What field contains a record's 32-character, unique identifier?

• A. sn_rec_id

• B. rec_id

• C. u_id

• D. sys_id

• E. sn_sys_id

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

• A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

• B. Create Catalog Item and use the Not Available list to specify the Manager Group

• C. Create Catalog Item and use the Available For list to specify ITIL [itil] role

• D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

What is used frequently to move customizations from one instance to another?

• A. Update Packs

• B. Configuration Logs

• C. Remote Sets

• D. Import Sets

• E. Update Sets

What icon do you use to change the label on a Favorite?

• A. Pen

• B. Three dots

• C. Star

• D. Pencil

• E. Clock

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

• A. Task Escalation Clock

• B. Inactive Monitor

• C. Response Time Clock

• D. Business Time Remaining

• E. Service Level Agreements