Weekly Quiz March 22

Product Defect for replacement order within the moneyback guarantee period. Which eligibility information should you discuss with the customer?

• MBG eligibility

• Warranty eligibility

• Both

• Either

Which of the following scenarios should you immediately transfer to Retention?

• Medical Reason

• Price Match

• Return due to customer preference

• Return due to product defect

Which of the following scenarios can be categorized as medical reason/s?

• Doctor prescribed not to use the product

• Difficulty lifting heavy appliances due to arthritis

• Slight sensitivity during treatment using the whitening kit

• Infrared sensitivity

If the concern is about a broken/missing/damaged accessory, it's not necessary to discuss the warranty eligibility of the product.

• True

• False

Do we allow resellers or wholesalers to resell our product?

• Yes

• No

Which of the following email scenarios require you to contact the customer via phone?

• Intent to return without sufficient information

• Buying signal

• Troubleshooting

• Request for a callback

Ideally, when addressing an email case, which should be done last?

• Sending of an email

• Request for MO

• Approval request

• Case documentation

All DryQ purchases starting from what date should be tagged as v3?

• February 24

• February 25

• February 26

• February 27