Interpersonal Skills - Initial Assessment

• Which of the following is NOT a characteristic of active listening?

• • Maintaining eye contact

• • Interrupting the speaker to give advice

• • Nodding in agreement or understanding

• • Asking follow-up questions for clarity

• Empathy in communication is best shown through...

• • Offering solutions immediately to someone's problem

• • Sharing a similar story to shift focus to your experiences

• • Acknowledging the other person's feelings and perspectives

• • Advising the person on what they should feel

• In teamwork, what role does effective communication play?

• • It ensures that team members compete to have the best ideas

• • It allows team members to work in isolation effectively

• • It helps in building mutual respect and understanding among team members

• • It is only necessary during the initial stages of a project

• Which of the following is NOT a problem-solving strategy?

• • Jumping to conclusions before all facts are known

• • Brainstorming possible solutions as a team

• • Evaluating the pros and cons of each solution

• • Implementing and reviewing the chosen solution

• Effective time management in a team setting requires:

• • Assigning all tasks to the most experienced team member

• • Procrastinating until the deadline is near for increased pressure

• • Setting clear goals and deadlines for each task

• • Ignoring breaks to work continuously

• What is an example of poor teamwork?

• • Regularly scheduled meetings to discuss progress

• • Members are encouraged to provide constructive feedback

• • One member taking credit for the whole team's work

• • Dividing tasks based on each member's strengths

• Which of the following is NOT a sign of empathy?

• • Trying to change the subject when someone expresses sadness

• • Listening without judgment

• • Validating the other person's feelings

• • Offering your presence and support

• What is a key element of effective communication?

• • Speaking louder than others to be heard

• • Using technical jargon to impress others

• • Ensuring the message is understood by the receiver

• • Avoiding feedback to prevent conflict

• A team member consistently misses deadlines, affecting the team's performance.

• What is the BEST problem-solving approach?

• • Ignore the issue to avoid confrontation

• • Discuss the issue as a team to find supportive solutions

• • Assign all future tasks to other team members

• • Report the member to a supervisor without discussing it with them

• Which of the following practices undermines time management in a team environment?

• • Prioritizing tasks based on urgency and importance

• • Regularly reviewing progress towards goals

• • Allowing meetings to proceed without a clear agenda

• • Encouraging team members to take breaks and recharge