Human Resources Management - Review 2

Explain the concept of a job seeker's allowance.

What is the role of a supervisor?

• A. A person responsible for overseeing the work of entry-level personnel

• B. The process of generating revenue from the sale of products and services

• C. A list of tasks that a person working within a specific position must perform

• D. Staff members in the organization who direct the work of managers

What does the acronym "KPI" stand for?

• A. Key Performance Indicator

• B. Key Personnel Information

• C. Key Project Implementation

• D. Key Product Innovation

What is the term used for the individuals in an organization who oversee the work of entry-level employees?

What is the term used to describe a collection of information about an individual's employment history?

• A. Culinary artist

• B. Cook in charge of sauces

• C. Physical copy

• D. Personnel record

What is one of the main reasons why hospitality and tourism organizations tend to avoid using human resources specialists?

• A. Costly

• B. Inadequate

• C. Complex

• D. Absence of modern tools

What is the term used to describe a set of guidelines or rules to be followed in a specific situation?

• A. Code of conduct

• B. Standard operating procedure

• C. Protocol

• D. Regulation

What is the term used for a digital document that is stored on a computer?

• A. Soft copy

• B. Digital print

• C. Computer file

• D. Electronic record

What is a key responsibility of managers with human resources duties?

• A. Managing labor costs

• B. Increasing sales revenue

• C. Reducing employee turnover

• D. Implementing new technologies

What is one of the reasons for the presence of diversity in the Hospitality Workplace?

• A. To accommodate the varying needs of customers

• B. To promote inclusivity and equality

• C. To enhance creativity and innovation

• D. To reduce operational costs