
Special Needs Trust Admin: Creating the Spending Plan, Making Ap
Authored by Barb Luis
Social Studies
12th Grade

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45 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the strategies for managing trusts in the least restrictive manner for a "difficult" client?
Limiting the client's ability to give gifts
Creating a "bucket list" in anticipation of death
Not understanding the scope of what the client really wants funds for
Authorizing all expenditures without an annual plan
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When anticipating expenditure requests, what is a recommended action to take for external challenges with "difficult" clients?
Establishing an annual plan
Providing unlimited credit card reimbursement
Ignoring POMS rule regarding credit card reimbursement
Encouraging the client to spend freely
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a suggested method to prevent problems with benefits or depletion of funds when dealing with a "difficult" client?
Always saying "yes" to the client's requests
Replacing trigger words
Providing a quote when the client doesn't have enough money
Freeing up funds that are out of the client's control
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a financial stress factor that may need to be addressed when managing a special needs trust?
Investment in high-risk stocks
Past debt pressure from debt collectors
Excessive luxury spending
Overfunding the trust
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an appropriate action to take when a "difficult" client is experiencing emotional stress or adjustment disorder?
Disagree with the client to show authority
Project your own problems onto the client
Agree with the client and demonstrate compassion
Ignore the client's grief process
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should a trust administrator respond to a "difficult" client with mental illness?
Ignore repetitive behavior patterns
Educate staff on procedures to manage abusive calls and language
Set no limits on the client's requests
Avoid action for conservatorship at all costs
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a sign of education deficits in a "difficult" client managing a special needs trust?
Having multiple degrees in finance
No experience or distrust of banks and institutions
Proficiency in advanced calculus
Overconfidence in managing funds
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