Compliance Quiz 3

Which of the following is not a Sales Misconduct Error Type?

• Falsifying Consent

• Deceptive Practices/Sales tactics

• Manipulation

• Appropriation of verbiage

An act or practice is unfair when

• It causes or is likely to cause substantial injury to Card Member

• The injury is not reasonably avoidable by Card Member

• The injury is not outweighed by countervailing benefits to consumers or to competition

• All of the above

UDAAP stands for

• Unfair Deceptive Acts and Practices

• Unfair Deceptive Abusive Acts and Procedures

• Unexplainable Details and Actual Practices

• Undeniable Deception and Active Procedures

Which of the following would be categorized as a "Abusive Acts or Practices"?

• Misleading the Card Member

• Rewording the disclosure for the Card Member because they don't understand

• Promising an offer you cannot fulfill

• Submitting an application for a Card Member who has a Power of Attorney, without the Power of Attorney present

Which of the following is not a common GCS IBCC Error to avoid?

• Not Reading Disclosure Verbatim

• Leaving out Key words/Excluding important information when speaking to card benefits

• Submitting an application too fast

• Quoting earning potential incorrectly when utilizing the VALUE BUILDER

Below is a list of Business Gold Card benefits. Identify which is incorrectly worded.

• Airfare purchased directly from airlines

• Purchases made from any merchants

• Advertising in select media (which means online, TV, radio)

• Purchases made directly from select technology providers of computer hardware, software, and cloud solutions

What does SPR stand for?

• Support Partner Review

• Sales Partner Resources

• Sales Practice Review

• Sales Practice Recovery

Submitting an application without a "yes" from the caller is considered as:

• Incomplete Application

• Unsubmitted application

• Falsifying Consent

• Nonconsensual Application Submission

Does American Express provide compliance training that explains the importance of honesty in Sales?

• True

• False

Using inappropriate or aggressive words to sell a product or service to a Customer in observable distress can result in direct Customer harm and is called what?

• Falsifying Consent

• Deceptive Practice

• Tactics

• Manipulation