Roadside Terms

Services under Minor Road Service:

• Tire Change, Fuel Delivery, Lock out and Numb Start

• Tire Change, Fuel Delivery, Lock out and Dolly

• Tire Change, Fuel Delivery, Lock out and Skates

• Tire Change, Fuel Delivery, Lock out and Jump Start

Mileage a provider charges from headquarters to the onsite location.

• Enroute Miles

• Towed Miles

• Deadhead Miles

• Toll

When a case is an Accident, a service provider must be on the breakdown location in ___________.

• 10-15 minutes

• in 30 minutes

• 30-45 minutes

• an hour

Vehicle class type that weighs more than 20,000 pounds or more than 31 ft tall are considered:

• Light Duty Vehicles

• Medium Duty Vehicles

• Motorcycle

• Heavy Duty Vehicles

A piece of equipment used to slide a car across asphalt when the vehicle’s tires are locked up.​​

• Gojak

• Skates

• Dolly

• Toll

It is an automated dispatching platform, a tow management software, and a mobile solution that empowers service providers to deliver world-class customer experiences. As agents, this is where we check job statuses, approve jobs, and mask as an SP.

• Swoop

• Agero

• One Raod

• Towbook

Mileage a provider charges from headquarters to the on-site location or Miles to Site (MTS)​​

• Towed Miles

• Deadhead

• En route miles

• Labor

A provider traveled 15 miles to the breakdown location and delivered the vehicle to a body shop. He traveled 22 miles to arrive at that said body shop. If SP's hook-up is $50 and his free miles for both en route and towed miles are 5, costing $2.75 per mile, how much will Agero pay the SP for the service?

• $123.95

• $124

• $124.15

• $124.25

Swoop job ID is consists of _____ digits

• 7

• 8

• 9

• 10

Part of the Roadside assistance cycle where an associate documents the details of the disablement. 

• Vehicle and Problem

• Safety check

• Closed Loop

• None of these