EEE1

Hello, Hoan Kiem Lake Hotel. How can I help you? - Hello, I want to confirm my … for two nights. My name's Bean.

• A. reservation

• B. room

• C. book

• D. hotel

What exactly is your job? - I'm a media planner. Well, to put it simply, …

• A. I decide the media we use for our advertising campaigns.

• B. I don't decide the media we use for our advertising campaigns.

• C. I spend a lot of time each day talking to a media planner.

• D. I spend a lot of time each day as a media planner.

[ At the check-in desk ] Can I take this as hand …?

• A. luggage

• B. bag

• C. towel

• D. made

Which way is … control?

• A. passport

• B. visa

• C. passenger

• D. airport

[ At the check-in desk ] Would you like … or … seat?

• A. a window/an aisle

• B. a window/a door

• C. a aisle/an window

• D. an window/an aisle

I often work on the weekends, I don't have time for my family. So my … isn't good.

• A. work-life balance

• B. work-play balance

• C. life-work balance

• D. balance

Can I have an alarm … at 6 a.m. tomorrow, please?

• A. call

• B. breakfast

• C. ring

• D. none

Jing can speak Chinese but she ………. speak English.

• A. can't

• B. can

• C. do

• D. don't

I am checking out today. Can I have the …, please?

• A. bill

• B. menu

• C. receipt

• D. invoice

[ At the ticket office ] I need to change my … Is there a … flight?

• A. booking/direct

• B. book/directing

• C. booking/directing

• D. booking/directing