BUSINESS COMMUNICATION

What is an essential skill for workers in nearly every profession?

• Individualism

• Competition

• Collaboration

• Conflict resolution

What type of team is established to address recurring issues like corporate governance or workplace safety?

• Committee

• Problem-solving

• Project

• Cross-functional

What advantage do diverse teams bring to decision-making?

• Trust building

• Accountability

• Groupthink

• Learning opportunities

What is a potential disadvantage of teams where employees are overloaded with assignments?

• Hidden agendas

• Groupthink

• Overload

• Cost

What is a characteristic of effective teams related to communication?

• Shared purpose

• Individualism

• Isolation

• Competition

What are the two main types of roles in group dynamics within a team?

• Task-oriented and Team-maintenance roles

• Individual and Group roles

• Technical and Creative roles

• Formal and Informal roles

What is a common strategy for resolving team conflicts that involves both sides giving up something?

• Avoidance

• Accommodation or Sacrifice

• Compromise

• Collaboration

What is the purpose of full collaboration in communication efforts?

• To compete with each other

• To avoid communication altogether

• To work together from planning to production

• To work individually on tasks

What technology relies on cloud computing for collaborative communication?

• Content management systems

• Social networks

• Workgroup messaging systems

• Private networks

What is a key aspect of making meetings more productive?

• Interrupting others

• Having large attendance

• Using mobile devices respectfully

• Avoiding setting agendas